Last year I was on a plane where the flight attendant spoke so fast I could not understand what he said and I needed the information. As I departed I asked politely if he could speak slower and the information he relayed. His response was rude and quite frankly the theme of the customer always being right isn’t in this airlines customer service playbook. As you can tell it is an airline which I abhor but shall remain nameless.

In plays on Broadway I have also found this the case. During one play I left with a migraine as I strained to understand the characters dialogue and songs of the show. The tickets still go for $400 a seat so my comment won’t affect its legacy. I guess it is me. But I wonder do others have the same concern?

It’s Kathleen, and if you don’t like what I say, it’s still Kathleen.