Rather than route through Texas today American Airlines took me from Tucson to Phoenix. From here in 3 plus hours I will be catching a flight to Orlando. As I traversed Phoenix Airport I was surprised at it’s size.

Throughout the airport there are signs exclaiming they are the friendliest airport. Nice to know, however, I always questions these claims. How do you establish this? What is the criteria for the best or the tastiest or the most comfortable?

When I visit places I do research to test these assertions. For my research on friendliness I smile at folks, say hello and make small talk when in retail, grocery, or airport lines. As I was in the City of Phoenix 6 months ago and Tucson this past week my research is complete for these 2 cities.

SCORE: 50%

Let’s hope theses scores improve.

It’s Kathleen and if you don’t like what I say it’s still Kathleen.